Return Policy

At Yarn + Co. your satisfaction and happiness with a purchase is our main priority. However, we do understand that a return may be necessary sometimes. Yarn & Co.’s returns policy complies with Consumer Affairs Victoria. Please read our returns policy below. This policy applies in store and online.

  • Proof of purchase is required for a refund or return.
  • All exchanges and returns must occur within 14 days of purchase.
  • If the purchase has been made online, email your concerns and your e-invoice to within three days of arrival of your purchase.
  • In the case of defective items, we will be happy to replace it or refund the purchase price.
  • If you purchase too many balls of yarn or change your mind on a colour, we will exchange only. We will only exchange yarn matching the current dye lot in sore and it must be in original condition.
  • We cannot refund or exchange purchased patterns, knitting needles, crochet hooks, tools or notions unless the item is faulty

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