FAQ

Are your colours accurate in photos?
We do everything we can to accurately represent the products we carry. Products are photographed in natural light or lighting equipment that simulates natural light.  We do not use Photoshop or other photo enhancing software to manipulate colours. Unfortunately, all of these steps still do not 100% guarantee that the color you see on your monitor is accurate as each monitor shows colour differently.  If you have questions about colour, please feel free to call for clarification.


What is your return policy?
Please see our return policy.


How much is shipping?
We use Australia Post postage in Australia. We register each package to ensure we have a tracking number to pass onto you. Internationally, however, we use DHL. Again, by using DHL we can ensure your purchases are tracked and are delivered to you in the quickest possible manner. Please see our shipping page for more details. 


Do you send samples?
We regret that we cannot send samples as it requires a reduction in a ball of yarn.


Do you have a catalogue?
Our inventory online is current and consistently updated. If an item is no longer available, it will be noted on the product page.

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